The resignation of your client. Bad customers send to the competition
It is because of this maxim that companies end up “screwing themselves” and accepting toxic situations that can affect the organization as a whole, depending on its size. This deterioration in the client-agency relationship often precedes communication barriers. Knowing how to identify which type of customer you are dealing with is necessary so that you know how to take the reins of the situation, because let’s be precise: the customer is not always right . We separate some types that you should carefully analyze before bringing them to your agency’s client list. The toxic one, which depletes your team. The cheeky one, who asks for “favors” outside the scope of the project. The dissatisfied person, who does not value the work of the agency, no matter how hard his team is committed. The hard bread, which values the price above the quality.
The inconvenience which calls and sends messages outside working hours
The star, who always wants to be treated as a priority and believes that the agency caters exclusively to her company. The anxious person, who does not respect deadlines and is a great indication that things will not work out. The grumpy one, who is never happy about anything and treats Canada Mobile Number List everyone with extreme rudeness. We know that it can be difficult to recognize a “problem customer” right away, but training the sales team for this identification is essential. Most of the time, the customer becomes a problem during the process and knowing how to deal with it is essential. Customers that burn out, demotivate, and degrade your team’s performance are a big red flag. You need to act quickly and prevent the “problem client” from assuming an authoritarian position within your agency, as if your employees are capable – and have the responsibility.
The necessary actions that make an agency go further
Even in professional decisions, the emotional weight of leaving a partnership. Often a long one, ends up contributing when saying goodbye. It is for this reason that you must know exactly what to communicate to your client when dismissing him. Try to handle the DP Leads situation as best you can, as negative actions can directly influence your agency. Although your client does not respect your expertise. The principles of your work, your time and other issues, you must maintain. Ethics in decision-making precisely so as not to run the risk of damaging your reputation in the market. There are some issues that can be addressed at the time of dismissal, such as: Consider talking about personal reasons, where you feel it is best to recommend another agency’s services.